Respoke is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.a

We are committed to protecting your privacy and keeping your personal information safe. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

Information we collect

When you visit our website or use our services, we may collect the following types of personal information:

• Contact information, such as your name, email address, phone number, and shipping address.

• Payment information, such as your credit card details, to process your orders.

• Information about your preferences and interests, such as the type of products you are interested in.

• Information about your use of our website, such as the pages you visit, the links you click, and the time you spend on each page.

We collect this information to improve our website and services, process your orders, and communicate with you about our products and promotions.

How we use your information

We may use your personal information for the following purposes:

• To process and fulfil your orders.

• To communicate with you about our products, services, and promotions.

• To improve our website and services, and to personalize your experience.

• To comply with legal obligations, such as tax and accounting requirements.

• To prevent fraud and protect the security of our website and services.

We will not share your personal information with third parties for marketing purposes without your consent. However, we may share your information with our service providers, such as shipping and payment processing companies, to fulfil your orders.

How we protect your information

We take reasonable measures to protect your personal information from unauthorized access, disclosure, and misuse. We use industry-standard security measures, such as encryption and firewalls, to protect your information. However, no security measures are perfect, and we cannot guarantee the security of your information.

Your choices and rights

You have the right to access, correct, and delete your personal information that we hold. You can also object to the processing of your personal information or request that we restrict the processing of your personal information. To exercise these rights, please contact us at hello@respoke.com.au.

You can also unsubscribe from our marketing emails by clicking the unsubscribe link at the bottom of the emails.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a notice on our website or by sending you an email.

Contact us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at hello@respoke.com.au.